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Privacy Policy

Made4Home House Cleaning Services — Bulleen, Melbourne, Victoria

Last updated: 25 August 2026

1. Introduction

Made4Home (“Made4Home“, “we“, “us” or “our“) provides residential and domestic house cleaning services to customers in Bulleen and surrounding areas of Melbourne, Victoria.

We are committed to protecting the privacy of our customers, prospective customers, staff, contractors and website visitors. This Privacy Policy explains how we collect, hold, use and disclose personal information, and how you can access or correct your information or make a complaint.

This Policy is prepared with reference to the Privacy Act 1988 (Cth) and the 13 Australian Privacy Principles (APPs) set out in that Act. While businesses with an annual turnover of $3 million or less are generally exempt from the Privacy Act (unless an exception applies, such as trading in personal information or providing a health service), Made4Home has chosen to handle personal information in line with the APPs as a matter of good practice and to give our customers confidence in how we manage their information.

By providing personal information to us, or by using our website or services, you consent to the collection, use and disclosure of your information as described in this Policy.

2. What Personal Information We Collect

Depending on your dealings with us, we may collect:

  • Contact details — name, residential/business address, email address, phone number
  • Booking and service information — property access details (e.g. keys, alarm/lockbox codes, gate codes), preferred cleaning times, special instructions, service history and feedback
  • Payment information — billing address and payment details (note: card payments are processed by a third-party payment processor — see Section 6)
  • Communications — records of emails, phone calls, SMS messages, or online enquiry/quote form submissions
  • Website usage information — IP address, browser type, pages visited, and cookies (see Section 9)
  • Employment and contractor information — if you apply to work with or for Made4Home, we may collect your resume, references, police check/Working with Children Check status, qualifications, and right-to-work information
  • Sensitive information — we generally do not seek to collect sensitive information (e.g., health information). If you disclose health-related information relevant to a service (for example, allergies to cleaning products, or access needs), we will only use it for the purpose you provided it and with your consent.

We do not knowingly collect personal information from children. Our services are directed at adults arranging cleaning for their homes or properties.

3. How We Collect Personal Information

We collect personal information directly from you when you:

  • request a quote or book a service via our website, phone, email, or social media
  • speak with our staff or cleaners in person or by phone
  • complete a form on our website
  • apply for a job or contracting position with us
  • provide feedback, reviews, or make a complaint

We may also collect information from third parties, such as:

  • referral partners or real estate agents who refer you to us (with your consent)
  • our payment processor, in relation to a transaction
  • publicly available sources, where reasonably necessary

Where practicable, we will only collect personal information directly from you.

4. Why We Collect, Hold, Use and Disclose Personal Information

We collect and use personal information for purposes including:

  • providing quotes and booking cleaning services
  • scheduling, delivering, and following up on services (including access to your property)
  • processing payments and invoicing
  • responding to enquiries, feedback, and complaints
  • maintaining accurate business and customer records
  • marketing our services to existing and prospective customers (see Section 8)
  • recruiting, engaging, and managing staff and contractors, including conducting police checks where required for entry to client homes
  • complying with our legal and regulatory obligations (e.g. tax and insurance requirements)
  • improving our services and website

We will not use or disclose personal information for a purpose other than the purpose for which it was collected, unless you would reasonably expect us to, we have your consent, or we are otherwise required or authorised by law.

5. Property Access Information

As a house cleaning service, we may hold sensitive access information such as keys, lockbox or alarm codes, and instructions for entering your property. We treat this information with particular care:

  • access information is only shared with the cleaner(s) assigned to your property
  • keys and access codes are stored securely and not left labelled with your address
  • you may request that we not retain access codes/keys between visits, and instead arrange access another way
  • we will securely dispose of or return access information when you cease using our services, upon request

6. Disclosure of Personal Information

We may disclose personal information to:

  • our staff and cleaning contractors, to the extent necessary to deliver your service
  • payment processors (e.g. Stripe, Square, or similar providers) to process payments
  • IT and software service providers, such as booking/scheduling software, email, and accounting providers
  • professional advisers, such as our accountant or insurer, where necessary
  • government or regulatory bodies, where required by law (e.g. the Australian Taxation Office)
  • a prospective buyer, if we sell or transfer part or all of our business

We do not sell personal information to third parties.

Overseas disclosure: Some of our service providers (for example, cloud storage, email, or booking/payment platforms) may store or process data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure the overseas recipient handles your information consistently with the Australian Privacy Principles, to the extent required by APP 8. If you would like more information about which providers we use and where they are located, please contact us.

 

7. Data Security and Storage

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These steps include:

  • storing electronic records in password-protected systems and software with restricted staff access
  • using reputable, secure third-party platforms for booking, payment, and communication
  • limiting access to property access information to relevant staff only
  • securely destroying or de-identifying personal information that is no longer needed, subject to our legal record-keeping obligations (generally up to 7 years for financial records)

No method of storage or transmission is 100% secure. While we take reasonable precautions, we cannot guarantee absolute security of information transmitted to us, including via our website.

Data breach notification: If we become aware of a data breach that is likely to result in serious harm to affected individuals, we will notify the Office of the Australian Information Commissioner (OAIC) and affected individuals in accordance with the Notifiable Data Breaches scheme under the Privacy Act.

8. Direct Marketing

We may use your contact details to send you information about our services, promotions, or seasonal offers, where you would reasonably expect this, or you have consented.

You may opt out of marketing communications at any time by:

  • clicking the “unsubscribe” link in any marketing email, or
  • contacting us directly using the details in Section 12

We will not use sensitive information for direct marketing purposes without your consent, and we will not disclose your information to third parties for their own direct marketing purposes without your consent.

9. Cookies and Website Data

Our website may use cookies and similar technologies to:

  • remember your preferences
  • understand how visitors use our website (e.g. via analytics tools such as Google Analytics)
  • support online booking and enquiry forms

You can adjust your browser settings to refuse cookies; however, this may affect the functionality of our website. Our website may contain links to third-party sites (e.g. social media, payment gateways); we are not responsible for the privacy practices of those external sites.

10. Access to and Correction of Your Personal Information

You have the right to request access to the personal information we hold about you, and to request correction if you believe it is inaccurate, out of date, incomplete, or misleading.

To make a request, please contact us using the details in Section 12. We will respond within a reasonable period (generally within 30 days). We may need to verify your identity before providing access. In some circumstances permitted by law, we may decline a request for access or correction, and if so, we will explain our reasons.

There is generally no charge for making a request; we may charge a reasonable fee to cover the cost of retrieving and providing access to information in certain circumstances.

11. How to Make a Complaint

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us first using the details below so we can investigate and try to resolve the issue.

Please include your name, contact details, and a description of your concern. We will acknowledge your complaint and aim to respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

  • Website: www.oaic.gov.au
  • Phone: 1300 363 992
  • Post: GPO Box 5288, Sydney NSW 2001

12. Contact Us

For questions, access/correction requests, or complaints regarding this Privacy Policy or your personal information, please contact:

Made4Home Bulleen, Melbourne, Victoria

Email: support@made4home.com.au

Phone: 0420 424 355

Website: www.made4home.com.au

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated version will be posted on our website with a revised “Last updated” date. We encourage you to review this Policy periodically.