Made4home
Privacy Policy
Last Updated: 20 July 2026
Privacy Policy
Made4Home Cleaning Services (“Made4Home”, “we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information responsibly. We respect your privacy and comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit our website, request a quote, make a booking or use our cleaning services.
By accessing our website or using our services, you agree to the collection and use of your information in accordance with this Privacy Policy.
1. Information We Collect
Depending on the services you request, we may collect personal information including:
- Full name
- Residential or business address
- Email address
- Telephone number
- Billing information
- Payment details (processed securely through third-party payment providers)
- Property access instructions
- Details about your cleaning requirements
- Photos you voluntarily provide of the property
- Communications between you and Made4Home
- Feedback, reviews or survey responses
We may also collect information automatically when you visit our website, including:
- IP address
- Browser type
- Device information
- Operating system
- Website usage statistics
- Cookies and analytics data
2. How We Collect Your Information
We collect information when you:
- Request a quote
- Book a cleaning service
- Contact us by phone, email or online form
- Subscribe to marketing communications
- Leave a review
- Complete customer surveys
- Communicate with our customer service team
- Visit our website
Some information may also be collected automatically through cookies and website analytics tools.
3. Why We Collect Your Information
We use your personal information to:
- Provide cleaning services
- Confirm and manage bookings
- Communicate appointment details
- Process payments
- Respond to enquiries
- Improve our services
- Personalise your customer experience
- Send booking reminders
- Resolve complaints
- Meet legal obligations
- Prevent fraud
- Maintain business records
Where you have provided consent, we may also send promotional emails, special offers or service updates. You may unsubscribe at any time.
4. Sharing Your Information
We only share personal information where reasonably necessary.
Your information may be shared with:
- Our employees and professional cleaners
- Independent contractors performing your booked service
- Payment processors
- IT service providers
- Website hosting providers
- Customer support providers
- Professional advisers
- Government authorities where required by law
We never sell or rent your personal information to third parties.
5. Payment Information
Payments are processed using secure third-party payment providers.
Made4Home does not store your complete credit card or debit card details on our systems.
6. Property Access Information
To provide our services, you may supply access information including:
- Alarm codes
- Lockbox details
- Key collection instructions
- Entry codes
This information is used solely to complete your booked cleaning service and is handled confidentially.
7. Website Cookies
Our website uses cookies and similar technologies to:
- Improve website functionality
- Analyse website traffic
- Understand customer preferences
- Enhance your browsing experience
You may disable cookies through your browser settings, although some website features may not function correctly.
8. Marketing Communications
If you choose to receive marketing communications, we may send you:
- Promotions
- Seasonal offers
- Cleaning tips
- Service updates
- Company news
You can unsubscribe at any time using the unsubscribe link or by contacting us directly.
9. Security of Your Information
We take reasonable steps to protect your personal information from:
- Unauthorised access
- Loss
- Misuse
- Alteration
- Disclosure
Security measures include encrypted connections, secure systems and restricted staff access.
While we take every reasonable precaution, no online transmission or electronic storage system can be guaranteed to be completely secure.
10. How Long We Keep Your Information
We retain personal information only for as long as necessary to:
- Deliver our services
- Meet legal obligations
- Resolve disputes
- Maintain accurate business records
When information is no longer required, it is securely deleted or de-identified.
11. Accessing or Correcting Your Information
You may request access to the personal information we hold about you.
If any information is inaccurate or outdated, you may ask us to update or correct it.
To make a request, please contact us using the details below.
12. Third-Party Websites
Our website may contain links to external websites.
Made4Home is not responsible for the privacy practices or content of third-party websites.
We recommend reviewing their privacy policies before providing personal information.
13. Children's Privacy
Our services are intended for adults aged 18 years and over.
We do not knowingly collect personal information from children.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will always be published on our website with the updated revision date.
Your continued use of our services after changes are published constitutes acceptance of those changes.
15. Contact Us
If you have any questions about this Privacy Policy or wish to access or correct your personal information, please contact us.
Made4Home Cleaning Services
Email: support@made4home.com.au
Phone: 0420 424 355
Website: www.made4home.com.au
Melbourne, Victoria, Australia