Made4home
Terms and Conditions
House Cleaning Services — Australia
These Terms and Conditions (“Terms”) govern all house cleaning services (“Services”) provided by made4home (“we”, “us”, “our”) to any person or entity that books a Service (“you”, “the Client”). By booking, accepting a quote, or using our Services, you agree to be bound by these Terms.
Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy under the Australian Consumer Law (ACL) or other applicable law that cannot lawfully be excluded. Where our Services fail to meet a consumer guarantee, our liability is limited, at our option, to resupplying the Services or paying the cost of having them resupplied, to the extent permitted by law.
1. Introduction
Made4Home (T/A) is a trading name of DB Project Management Pty Ltd ABN: 40627288391. All products, services, and agreements offered under the Made4Home name are provided by DB PM Pty Ltd.
2. Satisfaction Guarantee
If you are not satisfied with any area cleaned, notify us in writing (email or SMS) within 24 hours of the service, with photos where possible. We will re-clean the affected area(s) at no additional charge, provided the request falls within the original scope of work.
The guarantee does not apply to areas outside the agreed scope, pre-existing damage or staining, or issues reported after 24 hours.
3. Our Package-Based Service Model
Our Services are offered as fixed, pre-defined packages (e.g. Standard, Deep, End-of-Lease) covering a set list of tasks and an estimated time allocation. Package inclusions are provided at the time of quoting or booking and form part of your agreement with us.
4. Why a Package-Based Model Benefits You
- Transparent, predictable pricing agreed upon upfront — no surprises.
- Clear scope of work, reducing disputes about what is and isn’t included.
- Consistent, repeatable results each visit as our technicians follow the same checklist.
- Efficient scheduling, allowing us to offer competitive rates.
5. Customised Quotes
Quotes are estimates based on information you provide (property size, condition, and access). They are valid for 14 days unless stated otherwise. Final pricing may be adjusted if the property’s actual condition, size, or access differs materially from what was described, and we will notify you before proceeding.
6. Booking Confirmation
A booking is only confirmed once you have received written confirmation from us (email, SMS, or app notification) and, where required, paid any deposit. Verbal arrangements alone do not constitute a confirmed booking.
7. Billing
Invoices are issued on or after completion of the Service unless a prepayment or deposit arrangement applies. Payment terms and due dates will be stated on each invoice. Late payments may incur a reasonable administration fee and may affect future bookings.
8. Service Technicians
All technicians are vetted, trained, and (where applicable) hold relevant police checks and insurance. We may send a different technician than in previous visits, depending on availability. We do not guarantee a specific individual unless expressly agreed in writing.
By agreeing to book services through Made4home Cleaning, you, the customer, are agreeing to raise any concerns promptly (not longer than a 24-hour period) directly with us and not post publicly any content that could damage the reputation of Made4home Cleaning, or anyone affiliated with our company.
In the unlikely event that there is any willful or malicious damage perpetrated by a soon-to-be ex-staff member, the customer agrees to view this as an act of the individual and not representative of Made4home Cleaning company itself.
9. Right to Refuse Service
We reserve the right to refuse or discontinue a booking, before or during the visit, where we reasonably believe the property is unsafe, unsanitary (e.g. biohazards, pest infestation, hoarding conditions), abusive behaviour is directed at our staff, or the scope of work materially exceeds what was quoted. In such cases, fees already paid may be adjusted or refunded at our discretion, less costs reasonably incurred.
10. Cleaning Day Prep
To allow our technicians to work efficiently, please tidy loose clutter, secure valuables, and ensure clear access to the property before the scheduled time. Additional time required due to excessive clutter may incur extra charges or result in some tasks not being completed within the booked time.
11. Add-On Services
Additional tasks outside your package (e.g. inside oven, inside fridge, carpet steam cleaning, windows) can be added at an extra cost, quoted before the visit or on request during the visit where time permits. Add-ons requested on the day are subject to technician availability and time.
12. Pets Policy
We love pets, but for the safety of your pets and our staff, please secure pets away from the work areas during the service. We are not liable for pet-related incidents, including a pet escaping, if reasonable precautions were not taken by the Client.
13. Service Fees
Fees are based on the package selected, property size/condition, and any add-ons. All prices are quoted in AUD and are inclusive of GST unless stated otherwise. We reserve the right to update our standard pricing from time to time; changes will not affect a booking already confirmed.
12. Pets Policy
We love pets, but for the safety of your pets and our staff, please secure pets away from the work areas during the service. We are not liable for pet-related incidents, including a pet escaping, if reasonable precautions were not taken by the Client.
14. Payments
We accept payment via the methods listed at checkout or on your invoice (e.g. credit/debit card, bank transfer, direct debit). Payment is due as stated on your invoice or booking confirmation. Recurring/package clients may be set up on an automatic billing cycle with prior agreement.
All payments made by post, telephone, or through the Made4home website or mobile application must be made payable to DB Project Management Pty Ltd ABN:Â 40627288391 by cheque, credit/debit card, standing order, or bank transfer (as applicable) and will be accepted by DB Project Management Pty Ltd on behalf of the Provider.
If payment is made by standing order, all standing orders must be arranged at least three days before the commencement of the Services, and you agree to notify DB Project Management Pty Ltd when the standing order has been activated.
If you choose to pay for the Services by credit/debit card, you will be asked to provide your card details at the time of booking, and payment may be processed immediately and/or at any time before the commencement of the Services.
Payments made through the Made4home website or mobile application will be processed by one of DB Project Management Pty Ltd’s third-party payment processing partners, DB Project Management Pty Ltd, Stripe, or ANZ Transact (as applicable). If you are provided with a credit account, you must pay for the services in accordance with the terms of that credit account.
15. Refund Policy
Where a Service does not meet the consumer guarantees under the ACL and cannot be remedied by re-cleaning (see Section 2), we will offer a partial or full refund proportionate to the issue, at our discretion and in line with your legal rights. Refunds are not provided simply for change of mind once a Service has been completed satisfactorily.
16. Lockouts and Cancellations
If our cleaners cannot access the property at the scheduled time (lockout, no one home, incorrect address/access details), a lockout fee may apply to cover the technician’s time and travel.
i) For Regular Cleaning services, which were booked more than 48 hours before the appointment time of the service, if the service is cancelled by the client by a notice submitted less than 48 hours before the time the service was scheduled to be provided, the Cancellation Charge shall be $50.00 /fifty Australian Dollars/;
Cancellations or reschedules require at least 24 hours’ notice. Cancellations made with less notice, or same-day cancellations, may incur a cancellation fee of up to the value of the booked Service.
(ii) For all Regular Cleaning services, which benefit from a voucher and/or discount and which were described to become non-cancellable, non-refundable, or subject to full price Cancellation or Rescheduling Charges, the Cancellation Charge shall be for $50.00 /fifty Australian Dollars/;
(iii) For all cleaning, maintenance, builders, repair and all other services (excluding Regular Cleaning services), which were booked more than 48 hours before the appointment time of the service, if the service is cancelled by the client by a notice submitted less than 48 hours before the time the service was scheduled to be provided, the Cancellation Charge shall be a sum equivalent to 100% of the price of the service; and
(iv) for all cleaning, maintenance, builders, repair and all other services (excluding Regular Cleaning services), which benefit from a voucher and/or discount and which were described to become non-cancellable, non-refundable, or subject to full price Cancellation or Rescheduling Charges, the Cancellation Charge shall be a sum equivalent to 100% of the price of the service.
17. Rescheduling Fees
To ensure fair scheduling for both our clients and cleaning professionals, rescheduling fees may apply when an appointment is changed with less than 48 hours’ notice.
The following Rescheduling Fees apply:
Regular Cleaning Services
- If a Regular Cleaning appointment booked more than 48 hours in advance is rescheduled with less than 48 hours’ notice, a $25.00 AUD rescheduling fee will apply.
- If the Regular Cleaning service was booked using a promotional offer, voucher, discount, or special pricing that was stated to be non-cancellable, non-refundable, or subject to cancellation or rescheduling fees, a $25.00 AUD rescheduling fee will also apply.
All Other Services
- For all other services, including but not limited to Deep Cleaning, End of Lease Cleaning, Move-In/Move-Out Cleaning, Builders Cleaning, Commercial Cleaning, Maintenance, Repairs, and any other services (excluding Regular Cleaning), if an appointment booked more than 48 hours in advance is rescheduled with less than 48 hours’ notice, a rescheduling fee equal to 50% of the total service price will apply.
- Where these services have been booked using a voucher, promotional offer, discount, or special pricing that was stated to be non-cancellable, non-refundable, or subject to cancellation or rescheduling fees, the rescheduling fee will also be 50% of the total service price.
Rescheduling requests are only confirmed once accepted by Made4Home Cleaning Services and are subject to cleaner availability. While we will make every effort to accommodate your preferred new appointment time, we cannot guarantee availability.
18. Cancellation Resulting from made4home
If we need to cancel or reschedule a booking (e.g. staff illness, unforeseen operational issues), we will notify you as soon as reasonably possible and offer the next available appointment or a full refund of any prepaid amount for that visit. No cancellation fee applies to cancellations initiated by us.
19. Cleaning Supplies and Equipment
Standard bookings include our own commercial-grade cleaning products and equipment. If you would like us to use your own products (e.g. for allergy or sensitivity reasons), please let us know in advance; we are not responsible for results if client-supplied products are ineffective or damage a surface.
20. Items We Cannot Clean
- Mould beyond surface-level treatment (may require specialist remediation).
- Biohazards, bodily fluids, pest infestations, or hazardous materials.
- Items requiring specialist certification (e.g. asbestos-related surfaces).
- Exterior windows above ground floor without appropriate safety equipment/access.
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We will advise you if an item or area falls outside our scope and, where possible, refer you to an appropriate specialist.
21. Unreachable Areas and Heavy Items
Our technicians will not move heavy furniture, appliances, or items that pose a manual-handling risk, and will not clean areas that cannot be safely or reasonably accessed (e.g. high ceilings without appropriate equipment, roof spaces). Please clear or relocate such items beforehand if you would like the area underneath cleaned.
22. Breakage/Damage & Loss Policy
We take care with your property, but accidents can occur. Please report any damage or loss within 24 hours of the service with supporting photos. Genuine claims resulting from our negligence will be assessed and, where valid, repaired, replaced, or compensated for, subject to our insurance policy terms and fair wear-and-tear exclusions.
We are not liable for damage to items that were already fragile, improperly installed, or not disclosed to us as requiring special care.
23. Property Photo/Video Content
With your consent, we may take before/after photos of completed work for quality control, training, and marketing purposes. Images will not include identifiable personal items, documents, or people, and you may opt out at any time by notifying us in writing.
24. Client Communication
We primarily communicate via email, SMS, or our booking platform/app. Please ensure your contact details are current. Important notices (e.g. cancellation confirmations, price changes) are validly given once sent to your last provided contact details.
25. Social Media Promotions
From time to time, we may run social media competitions or promotions. Participation is voluntary and subject to any specific promotion terms published at the time, in addition to these Terms.
26. Weather Conditions
Severe weather (e.g. storms, flooding, extreme heat warnings) may affect our ability to safely deliver a Service, particularly for external areas. Where this occurs, we will contact you to reschedule at no additional charge.
27. Holidays
We operate reduced or no services on public holidays. Bookings falling on or near public holidays may be rescheduled, or may incur a public holiday surcharge, which will be disclosed to you in advance.
28. Non-Solicitation of Employees
You agree not to directly hire, engage, or solicit any made4home technician or staff member for private cleaning work (bypassing our business) during their engagement with us and for 12 months after their last service at your property. A breach of this clause may result in a placement fee equivalent to the technician’s estimated annual value to our business.
29. Protection of Our Intellectual Property
All branding, trademarks, logos, website content, checklists, training materials, and pricing structures used by made4home remain our exclusive intellectual property. No part of our materials may be copied, reproduced, or used without our prior written consent.
30. Notice to Competitors and Other Entities
These Terms, our pricing structures, checklists, and internal processes are proprietary and provided solely for the purpose of engaging our Services. Use of this information by competing businesses for competitive benchmarking, replication, or solicitation purposes is not authorised and may give rise to legal action.
31. Referral Bonus
Existing clients who refer a new client that completes a paid booking may be eligible for a referral bonus (credit or discount), as advertised by us from time to time. Bonuses are applied at our discretion and may be withdrawn or amended at any time without notice.
32. Affiliate Bonus of Our Appreciation
We may, from time to time and at our sole discretion, offer loyal clients complimentary add-ons, discounts, or small gifts as a thank you for their ongoing business. These gestures are goodwill only and do not create any ongoing entitlement or obligation on our part.
33. Affiliate Bonus of Our Appreciation
We may, from time to time and at our sole discretion, offer loyal clients complimentary add-ons, discounts, or small gifts as a thank you for their ongoing business. These gestures are goodwill only and do not create any ongoing entitlement or obligation on our part.
34. Client Communication
To ensure you receive the best possible service, please direct all communication to our dedicated, full-time administration team. You can reach us by email, phone, or Facebook Messenger, and we’ll respond promptly during business hours.
We welcome your feedback at any time — it helps us continue delivering the highest quality service possible.
Email: support@made4home.com.au
Phone: 0420 424 355
35. How Your Personal Information May Be Use
The Provider will collect, use and disclose your personal information only to the extent necessary to deliver the Services you have requested and, where applicable, to process payments for those Services.
Made4Home Cleaning Services handles all personal information in accordance with its Privacy Policy. By engaging our Services, you acknowledge that your personal information may be collected, used, stored and disclosed as outlined in the Privacy Policy.
Our Privacy Policy is available at https://made4home.com.au/privacy-policy/. We encourage you to read it carefully, as it contains important information about how we manage your personal information and your rights in relation to privacy.