To calculate your delivery costs, please select your desired products and enter your postcode at the check out step in cart page.
We deliver to Victoria wide now. If the system says we do not deliver to your postcode, it may be out of our current coverage, please contact our Customer Service at 03 8669 2048 or firstname.lastname@example.org, we will endeavour to work out a solution for you.
DELIVERY METHODS & LOCATIONS
We use several trustwothy couriers to deliver our products Victoria wide, between 9am to 5pm working days.
We do not deliver our products to PO Box, please make sure you give your full address at check out.
Our Customer Service will contact you to arrange a day of delivery. If there is any delay in dispatch, we will contact you to arrange another suitable time.
Delivery will be made to your front door (ground floor). In case of multi-storey building, our couriers will deliver to the font door of the ground floor. We do not deliver to underground areas due to height limit.
Our delivery services do not include taking the items inside, upstairs, into the lifts or removing packaging.
For Oversize Items (above 25kg in weight or 100ml in volume), the drivers will need your assistance to carry the items from the vehicles to the ground floor of the delivery location.
Receiver’s photo ID will be required to shown to the driver prior to unloading.
Please note additional charges will apply if:
1 – If you cannot assist the driver to unload oversize items and we need to arrange additional staff for the delivery.
2 - You are not at the delivery location at the agreed delivery time to receive the items;
3 – Waiting at the delivery location exceeds 10 minutes;
4 – Your change of your delivery address after the order has been dispatched. You can change your delivery address 2 working days before the dispatch without any extra charge.
PICK UP ITEMS BY YOURSELF
If you consider to pick up the items by yourself, please contact our Customer Service at 03 8669 2048 or email@example.com
By confirming your order, you agree to all these terms and conditions of delivery by Made4Home.